![]() ![]() We know that some customers have photos and presets that are not recoverable. Installing version 5.4.1 will not restore missing photos or presets for customers affected by the problem introduced in 5.4.0. “We are aware that some customers who updated to Lightroom 5.4.0 on iPhone and iPad may be missing photos and presets that were not synced to the Lightroom cloud.Ī new version of Lightroom mobile (5.4.1) for iOS and iPadOS has now been released that prevents this issue from affecting additional customers. Adobe respondsĪdobe representative Rik Flohr confirmed the software error in a forum post, saying the company wanted to “sincerely apologize” to anyone affected by the issue.įlorhr added that Adobe had resolved the issue with the release of version 5.4.1, though he added that the update would “not restore missing photos or presets.” ![]() “When will this be fixed? Even purchased presets are gone! How do I get my photos and presets back?” Another said they’d lost more than 8,000 photos. “All of my photos and presets are gone,” one wrote. The alarming blunder gained wider attention when users started hitting forums to voice their anguish over the effects of the version 5.4 update.įirst reported by PetaPixel, the error means that anyone without a backup who downloaded the update will have lost their Lightroom images for good.Īdobe offers a free version of Lightroom with a cap on cloud storage, but looking at the forum comments, a number of paying customers were affected, too, with some apparently losing thousands of images. ![]()
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